Privacy policy

Last Updated: June 2026

Welcome to Kaavyam. Your privacy is important to us. This Privacy Policy explains how Kaavyam ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit our website, place an order, communicate with us, or use our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, subscribe to our communications, or contact us, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Order Information

  • Products Purchased

  • Order History

  • Payment Status

  • Shipping Information

Device Information

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Website Usage Data

Marketing Information

  • Email Subscription Preferences

  • WhatsApp Communication Preferences

  • SMS Subscription Preferences

  • Ad Interaction Data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Facilitate shipping and delivery

  • Improve our website and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Conduct analytics and performance monitoring

  • Send promotional offers and product updates (where permitted)

3. Shopify Platform

Kaavyam operates on the Shopify e-commerce platform.

When you browse or place an order on our website, certain information may be processed through Shopify's secure infrastructure to facilitate:

  • Website functionality

  • Order management

  • Payment processing

  • Security monitoring

  • Fraud prevention

Shopify may process your information in accordance with its own privacy practices.

4. Payments

Payments on Kaavyam are processed through secure third-party payment providers.

We do not store:

  • Credit card numbers

  • Debit card numbers

  • UPI PINs

  • Net banking passwords

  • CVV numbers

All payment transactions are processed using industry-standard encryption and secure payment gateways.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Analyze visitor behavior

  • Measure marketing performance

  • Provide personalized recommendations

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Advertising and Analytics

We use trusted third-party tools to improve customer experience and marketing effectiveness.

These may include:

  • Meta Pixel (Facebook & Instagram)

  • Google Analytics

  • Google Ads

  • Shopify Analytics

  • Marketing automation platforms

These services may collect information regarding:

  • Pages visited

  • Products viewed

  • Time spent on site

  • Purchase behavior

  • Website interactions

7. Personalized Advertising

We may use browsing and purchase behavior to display relevant advertisements on:

  • Facebook

  • Instagram

  • Google

  • YouTube

This helps us provide personalized recommendations and relevant product promotions.

You can manage advertising preferences through your browser settings and advertising platform settings.

8. WhatsApp, SMS and Email Communications

When you provide your contact details, we may communicate with you regarding:

Transactional Communications

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Delivery notifications

  • Customer support responses

Promotional Communications

  • New arrivals

  • Product launches

  • Collection announcements

  • Festival campaigns

  • Exclusive offers

  • Promotional events

You may unsubscribe from promotional communications at any time.

Transactional communications relating to active orders may still be sent when necessary.

9. Abandoned Cart Reminders

If you add products to your cart but do not complete the checkout process, we may send reminders through:

  • Email

  • WhatsApp

  • SMS

These reminders may include information regarding products left in your cart and related promotional offers.

10. Information Sharing

We do not sell customer information.

We may share information only with trusted partners necessary to operate our business, including:

Service Providers

  • Shopify

  • Payment Processors

  • Courier Partners

  • Analytics Providers

  • Marketing Platforms

Delivery Partners

To fulfill orders, we may share:

  • Name

  • Phone Number

  • Delivery Address

  • Order Information necessary for shipment

with our logistics and courier partners.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Improve customer experience

When information is no longer required, it is securely deleted or anonymized.

12. Security

We implement reasonable technical and organizational measures to protect customer information from:

  • Unauthorized access

  • Disclosure

  • Misuse

  • Loss

  • Alteration

While we strive to protect your information, no internet-based system can guarantee complete security.

13. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw marketing consent

  • Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

15. Children's Privacy

Our website is intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove it.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be published on this page with the revised effective date.

Continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Kaavyam
Vastrakaavyam Designs Pvt Ltd
Email: support@kaavyam.in
Website: https://kaavyam.in

We will make reasonable efforts to respond to privacy-related requests and inquiries promptly.